Name: Gamma Business
Brand: Gamma
Availability: InStock

Question 1

What is Gamma in simple terms?

Accepted Answer

Gamma is a two-app loyalty platform. Gamma Business lets merchants design and run any loyalty program from their phone. Gamma Wallet lets customers keep every card, credit, and reward they will ever earn in one place. It is not a payment processor, not a crypto wallet, and not a traditional points app — it manages reward contracts, not money.

Question 2

What is Gamma Wallet, the customer app, in simple terms?

Accepted Answer

Gamma Wallet is a cardless, multi-service digital wallet. It allows customers to earn, store, exchange and redeem reward value across many merchants. Every reward action is logged and auditable. It manages value promises, not money.

Question 3

What makes Gamma different from classic loyalty apps?

Accepted Answer

Traditional loyalty rewards past behavior, creates unpredictable costs, locks points to one brand, and has low redemption rates. Gamma rewards future behavior, creates guaranteed demand, makes rewards liquid and transferable, and chains customers to the next visit instead of the last one. Traditional loyalty looks backward; Gamma looks forward.

Question 4

What does "pool" mean in Gamma?

Accepted Answer

A pool is a time-bounded reward contract between a merchant and a group of customers. Each pool defines who can participate, for how long, how value grows, when value becomes redeemable, and where it can be spent. Pools are the core logic of Gamma — every reward service is implemented as a pool type.

Question 5

Why does Gamma focus on "Crowd Loyalty" instead of discounts?

Accepted Answer

Discounts reduce margins immediately, attract price-sensitive customers, and do not guarantee return visits. Crowd Loyalty increases value without lowering prices, rewards customers for bringing others, and creates demand certainty. Crowd Loyalty is not crowd buying and not crowdfunding.

Question 6

What is the Crowd Deposit Pool?

Accepted Answer

It is a prepaid loyalty pool where customers deposit money in advance and receive increasing rewards based on total crowd deposits. A merchant opens a pool (e.g. Christmas, summer season), customers deposit funds usable only at that merchant, the larger the total deposit the higher the reward percentage, and funds become usable after pool closure. Merchants get guaranteed upfront cash flow; customers get higher reward value and stress-free big-event spending.

Question 7

What is the Crowd Purchase Pool?

Accepted Answer

A non-prepaid crowd pool where purchases happen in-store and rewards mature after pool closure. Payment happens at the counter, rewards are unlocked later, and the model encourages group shopping and referrals. It increases minimum spend, drives repeat visits, turns customers into brand ambassadors, and saves margin compared to discounts.

Question 8

What are Individual Instant Rewards?

Accepted Answer

The digital evolution of stamp cards. Fixed reward percentage, granted instantly, no crowd logic, simple and predictable. Ideal for small merchants, entry-level loyalty, and everyday purchases. Unlike discounts, the reward is redeemable later — ensuring the customer walks back.

Question 9

What are Incremental Rewards?

Accepted Answer

Each purchase increases the reward percentage; the next visit is always more valuable; the multiplier resets after redemption. This logic increases visit frequency, moves stock gradually, and mimics "buy 3 get 1 free" without a single big hit. AI can suggest optimal multipliers based on average spend.

Question 10

What are Layered Rewards and Layered Discounts?

Accepted Answer

Layered Rewards segment customers into tiers, each tier earning a different reward percentage, with rewards remaining future-redeemable. Layered Discounts use the same logic but apply instantly as a discount — less preferred due to margin impact. Gamma encourages reward layering first, discount layering only when necessary.

Question 11

What is the Membership Pool?

Accepted Answer

Membership pools allow merchants to create service tiers (VIP, Gold, Premium), offer exclusive benefits, and generate predictable recurring revenue. No physical cards, no friction; membership status lives inside the wallet.

Question 12

What is Direct Credit?

Accepted Answer

Direct Credit is store-locked reward value. Issued instead of generic points, it can be spent flexibly inside the same merchant and guarantees 100% value recycling back into the business. Direct Credit is also the only service that can be combined with any other reward program — every other model runs on its own at any given time, but Direct Credit can be layered on top to give customers extra spendable credit alongside their main program.

Question 13

Can customers exchange rewards with each other?

Accepted Answer

Yes. Gamma includes a Customer Exchange Reward Market where customers exchange reward value with other customers. The merchant is unaffected and often gets new referrals and walk-ins. Rewards become liquid assets, not trapped points.

Question 14

Does Gamma handle money or crypto?

Accepted Answer

No. Gamma does not store money, does not promise money, and does not act as a payment intermediary. It manages reward contracts only. All monetary transactions remain between merchant and customer. Pay however you want — Gamma handles value after the purchase.

Question 15

How does Gamma ensure trust?

Accepted Answer

Every action — reward creation, redemption, exchange, expiry — is recorded in a tamper-resistant log, ensuring transparency, auditability, and reduced fraud.

Question 16

Who is Gamma built for?

Accepted Answer

SME merchants who want loyalty and customer retention, customers who want real value rather than trapped points, and markets where cash-flow certainty matters. Gamma covers needs and wants, not just impulse spending.

Question 17

What is a reward, technically?

Accepted Answer

A reward is an additional value promised to a customer as a result of an action — usually a purchase or program participation. In Gamma, a reward is a digitally recorded value contract with clear rules: how it is earned, when it becomes usable, where it can be redeemed (always at the same shop, but exchangeable between customers), and when it expires (up to one year, depending on the merchant).

Question 18

What is the difference between a reward credit and a discount?

Accepted Answer

A reward credit is applied after a purchase, stored for future use, requires the customer to return to redeem it, does not reduce the current price, and creates guaranteed walk-back. A discount is applied instantly, reduces margin immediately, gives no return guarantee, and attracts price-sensitive customers. Gamma prioritizes reward credits because they increase loyalty without destroying margins.

Question 19

How are rewards held and managed?

Accepted Answer

Rewards live inside Gamma Wallet, which acts as a cardless loyalty wallet, a single digital identity across all participating merchants, and a multi-channel value container — not a payment wallet. Customers register once, use the same wallet across many merchants, and see all earned value in one place. No physical cards, no repeated registrations, no fragmented apps.

Question 20

What are the advantages over merchant-specific wallets?

Accepted Answer

Most wallets are tied to credit cards or banks, focus on cashback rather than loyalty, lock rewards to one issuer, and do not allow peer-to-peer exchange. Gamma is different:
• Merchant-driven, not bank-driven
• Reward contracts, not cashback
• Cross-merchant — one wallet, every shop
• Crowd-based value growth
• Built for local commerce and SMEs, not just big brands

Question 21

Do I need to link a credit card?

Accepted Answer

No. In Gamma, no credit card linking is required. Rewards are generated by merchant-validated actions. Gamma does not monitor or store payment data, which reduces privacy risk, regulatory complexity, and dependency on banks or card schemes.

Question 22

How does Gamma differ from cashback on grocery purchases?

Accepted Answer

Gamma does not compete on cashback. Instead, it offers future redeemable value, higher effective purchasing power, and community-driven reward amplification. Cashback is transactional; Gamma is relational.

Question 23

Where can I download the apps?

Accepted Answer

Gamma Wallet (customer app) and Gamma Business (merchant app) are available on iOS and Android. Both use audit-grade logging, do not store sensitive financial data, and use minimal personal data. Security is achieved through architecture, not surveillance.

Question 24

Can I transfer rewards between different reward wallets?

Accepted Answer

Within the Gamma ecosystem, yes — rewards can be transferred between users, with no penalty to the merchant, and the exchange often generates new referrals. In most traditional systems, points are locked to one brand. Gamma transforms rewards from liabilities into liquid value.

Question 25

Is Gamma GDPR-compliant?

Accepted Answer

Yes, from the first line of code. Phone number plus nickname (email optional). Biometrics never leave the device. EU-only servers, encrypted at rest and in transit. One-tap delete, permanent.

Question 26

Is there a cap on rewards?

Accepted Answer

Yes. EU Commission guidelines cap rewards at €200 per customer per cycle. Gamma tracks this automatically and warns merchants before a customer reaches the threshold.

Question 27

What does it cost?

Accepted Answer

Customers: free, forever — no fees to earn, hold, or exchange rewards. Merchants: free to download and free to launch a first program, no hardware. Advanced features (large pools, multi-shop) are on a simple monthly plan you can cancel any time.

Question 28

Where is Gamma available?

Accepted Answer

Live across Europe today, localised in 11 languages including English, Italian, Greek, French, Spanish, German, Portuguese, Czech, Hungarian, Bulgarian, and Albanian.

Question 29

How do reward wallets protect personal and financial information?

Accepted Answer

Traditional reward wallets protect data by encrypting card details, complying with PCI-DSS, and relying on banks and card networks. Gamma protects users by not collecting financial data at all — no card storage, no transaction interception, no money custody. Less data collected equals less data exposed.

Question 30

Do reward wallets integrate with mobile payment platforms?

Accepted Answer

Gamma can coexist with payment wallets, does not replace payment, and sits on top of commerce rather than inside payments. You pay however you want; Gamma handles value after the purchase.

Question 31

What fees should I expect?

Accepted Answer

Consumers: free, no hidden cost (no data monetization, no restricted redemption). Merchants: fees depend on pool type, business size, and transaction volume — aligned with delivered value.

Question 32

Who is Gamma's signature model — the Crowd Deposit — designed for?

Accepted Answer

Seasonal businesses (cafés, bakeries, wine shops, farm boxes) and community-rooted brands with a base of committed regulars. Crowd Deposit pools deliver guaranteed upfront revenue, predictable cash flow, and an average 87% redemption rate (versus ~20% for classic loyalty).

Question 33

How do I create my Gamma Wallet account?

Accepted Answer

Download Gamma Wallet, enter your phone number, and pick a nickname. Verify with the SMS code we send you. That is the whole signup — no email required, no password to remember by default.

Question 34

How do I verify my profile?

Accepted Answer

After signing up, you will receive an SMS with a one-time code. Enter it on the verification screen and your account is active. Verification keeps your wallet tied to your phone number, which is the only credential required to log in from a new device.

Question 35

I forgot my password. What now?

Accepted Answer

Tap "Forgot password" on the login screen, enter your phone number, and we will send you an SMS with a one-time code. Set a new password and you are back in within seconds.

Question 36

How do I log in on a new phone?

Accepted Answer

Install Gamma Wallet on the new device, enter your phone number, and confirm via the SMS code. Your wallet, history, and balances all follow your phone number — no separate restore needed.

Question 37

How do I add a loyalty card?

Accepted Answer

Point your camera at any Gamma QR code at a participating shop. The card is yours in about two seconds — no form, no email confirmation, no wait.

Question 38

How do I find shops near me?

Accepted Answer

Open the Map view inside Gamma Wallet to see every Gamma-enabled merchant around you. Switch to the list view to filter by category, distance, or star rating.

Question 39

How do I rate a merchant?

Accepted Answer

Open the merchant's page from the map or list, tap the star rating, and choose 1 to 5 stars. You can leave a short comment to help other customers. Ratings are anonymous to merchants but visible publicly.

Question 40

How do I view a specific merchant's page?

Accepted Answer

Tap any merchant in the list or map. The merchant page shows their location, opening hours, the reward programs they run, and your active balance with them. From here you can view rewards, scan the merchant's QR, or contact the shop.

Question 41

How do I see my reward balance?

Accepted Answer

Open Gamma Wallet → My Cards. Each card shows the merchant, your current balance (credit, stamps, tier, or pool position), and when it expires.

Question 42

How do I redeem a reward?

Accepted Answer

Open Gamma Wallet, tap the merchant you want to spend at, see your available reward credit, and show the QR to the staff member. The reward is deducted in real time at checkout.

Question 43

How do I top up a Crowd Deposit pool?

Accepted Answer

Open the merchant's page, tap the active Crowd Deposit pool, choose your deposit amount, and confirm. The funds are added to your pool balance and become spendable in-store after the pool closes. Deposits are non-refundable once the pool target is met — they convert into in-store balance when the pool closes.

Question 44

Can I transfer rewards to a friend?

Accepted Answer

Yes. Inside the Gamma ecosystem you can exchange reward value with other Gamma customers. The merchant is unaffected and often sees a new customer walk in. Rewards become liquid assets, not trapped points.

Question 45

Can I use Gamma Wallet on multiple devices?

Accepted Answer

Yes. Sign in with your phone number on each device; the wallet syncs automatically. If a device is lost, sign out remotely from the Profile screen on any other device.

Question 46

How do I update my nickname or profile?

Accepted Answer

Open Gamma Wallet → Profile → Edit. You can change your nickname, language, and notification preferences at any time. Phone number changes require re-verification.

Question 47

How do I switch the app language?

Accepted Answer

Profile → Language. Choose from any of the supported languages; the app refreshes immediately.

Question 48

How do I see my transaction history?

Accepted Answer

Profile → Activity. You will see every reward earned, redeemed, deposited, or exchanged, with timestamp, amount, and the merchant involved.

Question 49

What if a reward expires?

Accepted Answer

Each merchant sets the validity period for their rewards (up to one year). Expiring balances appear in the wallet with a countdown so you have time to redeem or exchange them before they lapse.

Question 50

What if I lose my phone?

Accepted Answer

Install Gamma Wallet on the new device, sign in with the same phone number, and complete SMS verification. Your wallet, balances, and history come back exactly as they were. If you also need to remove the lost device from active sessions, do so from Profile → Devices on any logged-in phone.

Question 51

Is my personal data safe?

Accepted Answer

Yes. Gamma stores only your phone number and nickname — no email by default, no biometrics off-device, no payment data ever. EU-only servers, encrypted at rest and in transit. One-tap delete is permanent.

Question 52

How do I delete my account?

Accepted Answer

Open Gamma Wallet → Profile → Delete account. Personal data is erased immediately. No 30-day grace period, no hidden backups, no follow-up emails. Balances you have already earned are retained by the merchant subject to local law.

Question 53

Does Gamma Wallet work offline?

Accepted Answer

You need an internet connection to scan, redeem, and sync. Once a card or balance has loaded, you can view it offline; redemption requires a live connection so the action can be logged.

Question 54

Can I see all my cards from different shops in one place?

Accepted Answer

Yes. That is the core of Gamma Wallet — your bakery stamp card, your gym VIP tier, your café crowd-pool balance, and any store credit all live side by side in one app.

Question 55

How do I sign up as a merchant?

Accepted Answer

Download Gamma Business, register with your business name, mobile number, and email. Verify your business profile and you are ready to design your first program.

Question 56

How do I verify my business profile?

Accepted Answer

After signup, Gamma Business sends a verification email and SMS. Click the link, enter the SMS code, and submit any required business documents (depends on country). Once approved, you can publish programs and start accepting customer scans.

Question 57

I forgot my password. How do I reset it?

Accepted Answer

Tap "Forgot password" on the login screen, enter your business email, and we will send a one-time code. Set a new password and you are back in immediately.

Question 58

Do I need any hardware to run Gamma Business?

Accepted Answer

No. Your phone is the POS. No terminals to rent, no POS integration, no five-figure setup. Download, verify your shop, and go live in about five minutes.

Question 59

What does the dashboard show me?

Accepted Answer

Your dashboard shows revenue this week, active programs, redemptions today, and total customers. When you have a Crowd Deposit pool running, it shows pool size, deposits, current reward percentage, and the live reward curve.

Question 60

What does the dashboard show before I have an active pool?

Accepted Answer

Until you publish your first program, the dashboard shows a guided checklist: verify your profile, pick a reward model, set rules, and publish. Once a program is live, the dashboard switches to live metrics.

Question 61

How do I launch a reward program?

Accepted Answer

Open the Service List, pick one of the eight reward models (Individual Instant, Layered Reward, Membership, Layered Discount, Direct Credit, Crowd Deposit, Crowd Purchase, Incremental Rewards), set the rules, and publish. Five minutes from download to live program.

Question 62

Can I run multiple programs at the same time?

Accepted Answer

Reward programs are mutually exclusive — a shop can run only one of the seven main reward models at any given time (Individual Instant, Layered Reward, Membership, Layered Discount, Crowd Deposit, Crowd Purchase, or Incremental Rewards). Direct Credit is the one exception: it can be combined with any of the other services and run side by side, giving customers store-locked credit on top of their main program.

Question 63

How do I open a Crowd Deposit pool?

Accepted Answer

Service List → Crowd Deposit → New pool. Set the size target, closing date, deposit minimum, and the reward curve (how the percentage rises as the crowd grows). Publish, and the pool appears in the wallets of customers who follow your shop.

Question 64

How do I open a Crowd Purchase pool?

Accepted Answer

Service List → Crowd Purchase → New pool. Define the eligible products or categories, the closing date, and the reward curve. Customers opt in from Gamma Wallet and every eligible purchase counts toward the shared reward.

Every question, in one place.

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